Refund policy

Return & Refund Policy

Last updated: August 7, 2026

At North Form, we want you to be happy with your order. If you are not satisfied with your purchase, you may request a return within 5 days of receiving your order.

Eligibility for Returns

To be eligible for a return:

The item must be unworn and unused.
The item must be in its original condition.
The item must have its original tags attached.
You must provide proof of purchase.

Items that are worn, washed, damaged, or otherwise not in their original condition may not be eligible for a refund.

How to Request a Return

To request a return, contact us at [your email address] within 5 days of receiving your order. Please include your order number and the reason for the return.

If your return is approved, we will provide instructions for sending the item back.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow additional processing time for your bank or payment provider to make the funds available.

Shipping Costs

Original shipping costs are non-refundable unless the item arrived damaged, defective, or we sent you the wrong item.

Customers are responsible for return shipping costs unless the return is due to an error on our part.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at [your email address]with your order number and photos of the item.

North Form will work with you to resolve the issue.